– The item received was damaged, defective, materially different, or the customer changed their mind and returned it in line with Amazon’s return policy but the customer has not been refunded or the refunded was in the wrong amount. – The seller failed to deliver the item by 3 calendar days past the maximum estimated delivery date or 30 days from the order date, whichever is sooner. This gives the customer and the seller a bit of time to resolve the issue on their own before Amazon will step in.Ī customer can file an A-to-Z Claim if they meet one (or more) of the reasons below:

Why Does a Customer File an Amazon A-to-Z Claim?Ĭustomers can file an A-to-Z claim provided they first contact the seller and wait two days to give the seller an opportunity to resolve the problem. Although it’s not necessarily a death notice, if a seller acquires too many of these red flags, Amazon could suspend or terminate the account. Unfortunately, for sellers – too many A-to-z claims (just like negative reviews) can severely damage the quality of the seller account and have a negative impact on the ability to sell.Īs a seller, if you are hit with an A-to-z claim, you should not take it lightly. This policy was put in place to protect the customers Amazon values. If either are unsatisfactory, customers can report the problem to Amazon and their team will determine if the customer is eligible for a refund. In the event a customer purchases an item from a Third Party seller and something goes wrong (for example, it fails to deliver on-time), the Amazon A-to-z Guarantee is in place to protect customers (and their wallets).Īmazon’s A-to-z Guarantee covers two things – the timely delivery of your item and the condition of the purchased items.

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